Terms of Use the Tryva App

Thank you for using the Tryva App (the “App”) from United Eyes AB (also referred to as “United Eyes”, “we”, “us” or “our”). Below are the terms of use that apply to the use of the App. Please read these terms carefully before using the App. By using the App, you agree to these terms of use.

1. License

Provided you meet these conditions and other instructions from United Eyes, you are hereby granted a right to use the software that the App consists of, i.e., a license. All rights not expressly granted to you are reserved by United Eyes. Content included in the App may be protected by intellectual property rights and thus belong to United Eyes AB or a third party. These terms do not grant any rights to use such content.

2. Permitted Use 

The license means a right to download, install and use the App on a mobile phone, touch pad or other device (hereinafter collectively referred to as devices). You may not, except as required by law, terms of use, or license terms of any Open-Source components, attempt to copy, disassemble, decompile, deconstruct, derive the code, decrypt, modify or create derivative works based in whole or in part on the software in the App or on the services therein.

To offer a useful and responsible service, we require that you:

  • use the same name for your account as the name you use in everyday life,
  • provide correct information about yourself,
  • only create one account (your own) and use it for personal use,
  • not share your password, grant others access to your account or transfer your account to anyone else (without our permission).

United Eyes has the right to freely review all content made available on the App and choose to limit or remove content that we believe violates these terms of use or the law.

3. Costs and Conditions  

The app is free to use for private individuals. No right of withdrawal applies to the App. To have the right to use the App, it is required that your property owner has connected to the App. Associations, organizations or companies join Tryva through special agreements. Such agreements may involve special costs. In addition to the App, we also offer additional services that may entail special costs and conditions.

Use of the App may involve costs for traffic or data usage. The user is responsible for these costs towards their mobile or internet provider. Some functions may require a connection to the Internet and other functions of the device to work in whole or in part.

4. Permissions

You retain ownership of the intellectual property rights you create in the use of the App. However, for United Eyes to be able to provide the App and its functionality, you need to give us a license to use your rights and your content. This license gives us the right to use and process your intellectual property rights and your content free of charge and make it available to other users and organizations using the App. Such use may include, among other things, the publication of posts in United Eye’s external communication channels, in the App or on websites. Publication may also take place with names when we consider it justified. This license has no geographical or temporal limitation and continues to apply even after your use of the App has ceased.

5. Personal Data

By using the App, United Eyes AB will process your personal data. United Eyes AB is the data controller for the processing of personal data regarding the App. The purpose of the processing is to collect, store and use the data to enable the user to use the App and its functions. Read more about how your personal data is processed and your rights here.

6. Provided Service

The app enables quick detection and first aid in the event of fire and other damages. The app indicates the need for service for connected devices and provides information about devices that have been taken out of service. If you choose to approve it, the App notifies the user of alarms in your property. In the event of such messages, you can chat with other residents who have also been alerted to an event. Thus, the app enables communication and cooperation in the event of a danger.

When using the App, we may send you messages and information. You can make certain choices about this communication in the App.

Certain content in the App is made available to other users. Whoever makes content available is responsible for the correctness of such information.

7. Notices  

The app is an information channel for United Eyes. You may therefore receive messages regarding your use. Such information may be sent via push notifications and other messages through the App or via email.

8. Location Data

For certain functions in the App to work, it is required that you consent to the location of your mobile device being read. You are free to approve or deny tracking of location data. You do this through the tracking settings on your device. If you turn off location data, some features of the App will not work. By using tracking in the App, you agree that the positioning and processing of personal data takes place in accordance with these Terms of Use and United Eye’s Privacy Policies.

9. Code of Conduct

We want everyone to use the App and for it to be helpful for tenants and property owners in emergency situations. As a user you must therefore comply with our code of conduct when using the App. This means that you may not use the App to do or share anything that:

  • violates these terms, is illegal, misleading, discriminatory, or fraudulent (or assist someone else to use the App in such a way),
  • designates someone else as a criminal or blameworthy in general,
  • infringes or violates the rights (including intellectual property rights) of others subject to exceptions or limitations applicable by law,
  • involves the marketing or sale of a product or service for commercial purposes,
  • involves abuse of or intrusion into the App and its underlying software and interface.

In the event of conduct in violation of these terms, we may, without prior notice, suspend you as a user and cease providing you with the App.

10. Changes to the App 

We are constantly working to improve the App. We may therefore add, remove, or make changes to the App in whole or in part without prior notice.

11. Termination of User Account 

You are free to stop using the App at any time. Upon termination of use, you can send a termination request to support@tryva.com. Along with your request, you can also request that we delete your personal data. In such a case, we delete the data that we are not legally obliged to retain.

12. Liabilities 

United Eye’s liability towards the user is limited to what is stated in these Terms of Use and mandatory legislation. United Eyes would like to urge you as a user not to expose yourself to danger in connection with the use of our services. We encourage you to help others in need but want to emphasize that it is the Police’s main task to prevent crime. Therefore, always contact 112 in case of an emergency.

United Eyes is not responsible for damage, loss of profit, loss of revenue, savings or goodwill, loss due to business interruption, loss of data unless there is intent or gross negligence. United Eyes is not responsible for any linked content from other websites or resources. United Eyes also has no obligation to compensate the User for damages that a user suffers as a result of the App not meeting the User’s expectations.

United Eyes is not responsible for damages caused by the user’s failure to observe these terms or United Eyes’ instructions.

United Eyes is released from fulfilling contractual obligations or compensating for damage if the damage or omission has occurred due to an obstacle that is beyond our control and the circumstance significantly prevents, complicates, or delays fulfilment (so-called ”Force Majeure”). Force Majeure can be caused, for example, by an official action, transport disruption, IT, and telephone disruption, import or export ban, changed legislation, failure of a subcontractor with system operation or technical equipment, pandemic, labour dispute, war, riot, sabotage, extreme weather conditions, fire, lightning, or floods.


The user and United Eyes have an obligation to take reasonable measures to limit their damage. If either party neglects this obligation, any compensation will be reduced accordingly.

13. Transfer of Rights  

United Eyes has the right to freely in full or partially assign our rights and obligations under this Agreement without reservation or limitation.

14. Dispute Resolution 

This agreement shall be interpreted and applied in accordance with Swedish law. If you consider an item you have bought from us as incorrect, and we do not agree with you, we have a dispute. To have this dispute resolved, you as a consumer can turn to the General Complaints Board (ARN), Box 174, 101 23 Stockholm, www.arn.se or use the EU’s common online platform for dispute resolution, see here. You also have the right to turn to the district court.

15. Contact Information 

You are welcome to contact United Eye’s customer service for, among other things, questions, exercise of the right of withdrawal, complaints, or advice.

Email: support@tryva.com

You can also reach us by post:

United Eyes AB 

Wallingatan 24, 3 tr

111 24 Stockholm, Sweden

Information regarding United Eyes AB

Organisation number: 556984-9481

VAT number: SE556984948101

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