Provided you meet these conditions and other instructions from United Eyes, you are hereby granted a right to use the software that the App consists of, i.e., a license. All rights not expressly granted to you are reserved by United Eyes. Content included in the App may be protected by intellectual property rights and thus belong to United Eyes AB or a third party. These terms do not grant any rights to use such content.
2. Permitted Use
To offer a useful and responsible service, we require that you:
- use the same name for your account as the name you use in everyday life,
- provide correct information about yourself,
- only create one account (your own) and use it for personal use,
- not share your password, grant others access to your account or transfer your account to anyone else (without our permission).
3. Costs and Conditions
The app is free to use for private individuals. No right of withdrawal applies to the App. To have the right to use the App, it is required that your property owner has connected to the App. Associations, organizations or companies join Tryva through special agreements. Such agreements may involve special costs. In addition to the App, we also offer additional services that may entail special costs and conditions.
Use of the App may involve costs for traffic or data usage. The user is responsible for these costs towards their mobile or internet provider. Some functions may require a connection to the Internet and other functions of the device to work in whole or in part.
You retain ownership of the intellectual property rights you create in the use of the App. However, for United Eyes to be able to provide the App and its functionality, you need to give us a license to use your rights and your content. This license gives us the right to use and process your intellectual property rights and your content free of charge and make it available to other users and organizations using the App. Such use may include, among other things, the publication of posts in United Eye’s external communication channels, in the App or on websites. Publication may also take place with names when we consider it justified. This license has no geographical or temporal limitation and continues to apply even after your use of the App has ceased.
5. Personal Data
By using the App, United Eyes AB will process your personal data. United Eyes AB is the data controller for the processing of personal data regarding the App. The purpose of the processing is to collect, store and use the data to enable the user to use the App and its functions. Read more about how your personal data is processed and your rights here.
6. Provided Service
The app enables quick detection and first aid in the event of fire and other damages. The app indicates the need for service for connected devices and provides information about devices that have been taken out of service. If you choose to approve it, the App notifies the user of alarms in your property. In the event of such messages, you can chat with other residents who have also been alerted to an event. Thus, the app enables communication and cooperation in the event of a danger.
When using the App, we may send you messages and information. You can make certain choices about this communication in the App.
Certain content in the App is made available to other users. Whoever makes content available is responsible for the correctness of such information.
The app is an information channel for United Eyes. You may therefore receive messages regarding your use. Such information may be sent via push notifications and other messages through the App or via email.
8. Location Data
9. Code of Conduct
We want everyone to use the App and for it to be helpful for tenants and property owners in emergency situations. As a user you must therefore comply with our code of conduct when using the App. This means that you may not use the App to do or share anything that:
- violates these terms, is illegal, misleading, discriminatory, or fraudulent (or assist someone else to use the App in such a way),
- designates someone else as a criminal or blameworthy in general,
- infringes or violates the rights (including intellectual property rights) of others subject to exceptions or limitations applicable by law,
- involves the marketing or sale of a product or service for commercial purposes,
- involves abuse of or intrusion into the App and its underlying software and interface.
In the event of conduct in violation of these terms, we may, without prior notice, suspend you as a user and cease providing you with the App.
10. Changes to the App
We are constantly working to improve the App. We may therefore add, remove, or make changes to the App in whole or in part without prior notice.
11. Termination of User Account
You are free to stop using the App at any time. Upon termination of use, you can send a termination request to firstname.lastname@example.org. Along with your request, you can also request that we delete your personal data. In such a case, we delete the data that we are not legally obliged to retain.
United Eyes is not responsible for damage, loss of profit, loss of revenue, savings or goodwill, loss due to business interruption, loss of data unless there is intent or gross negligence. United Eyes is not responsible for any linked content from other websites or resources. United Eyes also has no obligation to compensate the User for damages that a user suffers as a result of the App not meeting the User’s expectations.
United Eyes is not responsible for damages caused by the user’s failure to observe these terms or United Eyes’ instructions.
United Eyes is released from fulfilling contractual obligations or compensating for damage if the damage or omission has occurred due to an obstacle that is beyond our control and the circumstance significantly prevents, complicates, or delays fulfilment (so-called ”Force Majeure”). Force Majeure can be caused, for example, by an official action, transport disruption, IT, and telephone disruption, import or export ban, changed legislation, failure of a subcontractor with system operation or technical equipment, pandemic, labour dispute, war, riot, sabotage, extreme weather conditions, fire, lightning, or floods.
The user and United Eyes have an obligation to take reasonable measures to limit their damage. If either party neglects this obligation, any compensation will be reduced accordingly.
13. Transfer of Rights
United Eyes has the right to freely in full or partially assign our rights and obligations under this Agreement without reservation or limitation.
14. Dispute Resolution
This agreement shall be interpreted and applied in accordance with Swedish law. If you consider an item you have bought from us as incorrect, and we do not agree with you, we have a dispute. To have this dispute resolved, you as a consumer can turn to the General Complaints Board (ARN), Box 174, 101 23 Stockholm, www.arn.se or use the EU’s common online platform for dispute resolution, see here. You also have the right to turn to the district court.
15. Contact Information
You are welcome to contact United Eye’s customer service for, among other things, questions, exercise of the right of withdrawal, complaints, or advice.
You can also reach us by post:
United Eyes AB
Wallingatan 24, 3 tr
111 24 Stockholm, Sweden
Information regarding United Eyes AB
Organisation number: 556984-9481
VAT number: SE556984948101